سوال قطع شدن تماس های ورودی ترانک sip پس از 5 دقیقه روی FreePBX

[amir.ghasemirad]

باسلام و احترام

پس از راه اندازی ترانک سیپ مخابرات با مشکل قطع شدن تماس های ورودی مواجه شدیم که مشکل به شرح زیر است :

تماس های ورودی پس از انتقال از IVR به گروه اپراتور ها منتقل شده و بر اساس تنظیمات مربوط به ring-group یکی از کاربران پاسخ می دهد ( تا اینجا هیچ مشکلی وجود ندارد )
اما مشکل زمانی رخ می دهد که این تماس ورودی حدودا بیش از 4 دقیقه به طول می انجامد که تماس قطع میشود.( در دو حالت فعال/غیرفعال ضبط مکالمات تست شد که تاثیری نداشت)

تماس های خروجی نیز مشکلی ندارد


( ورژن FreePBX بروز رسانی شده "15.0.17.43" ، ورژن استریسک 15 می باشد
همچنین از chan_sip برای داخلی ها استفاده شده )

[masome vahid]

سلام . لاگ کنسول استریسک رو بررسی کردین ببینید تماس از کدوم سمت قطع میشه ؟!
یک مورد دیگه اینکه تماس خروجی با تاخیر وصل نمیشه ؟

[amir.ghasemirad]

سلام ،
لاگ مربوط به یکی از تماس های قطع شده به شرح زیر است:

1162879 [2021-07-31 10:01:02] NOTICE[1122] chan_sip.c: Peer '3309' is now Reachable. (8ms / 2000ms)
1162880 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [3309@ivr-1:1] GotoIf("SIP/sip-mokhaberat-0000090b", "0?i,1") in new stack
1162881 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [3309@ivr-1:2] Macro("SIP/sip-mokhaberat-0000090b", "blkvm-clr,") in new stack
1162882 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [3309@ivr-1:3] Set("SIP/sip-mokhaberat-0000090b", "__NODEST=") in new stack
1162883 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [3309@ivr-1:4] Goto("SIP/sip-mokhaberat-0000090b", "from-did-direct,3309,1") in new stack
1162884 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx_builtins.c: Goto (from-did-direct,3309,1)
1162885 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [3309@from-did-direct:1] GotoIf("SIP/sip-mokhaberat-0000090b", "1?ext-local,3309,1:followme-check,3309,1") in new stack
1162886 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx_builtins.c: Goto (ext-local,3309,1)
1162887 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [3309@ext-local:1] Set("SIP/sip-mokhaberat-0000090b", "__RINGTIMER=15") in new stack
1162888 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [3309@ext-local:2] ExecIf("SIP/sip-mokhaberat-0000090b", "0?Set(__CWIGNORE=)") in new stack
1162889 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [3309@ext-local:3] Macro("SIP/sip-mokhaberat-0000090b", "exten-vm,novm,3309,0,0,0") in new stack
1162890 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [s@macro-exten-vm:3] Set("SIP/sip-mokhaberat-0000090b", "__EXTTOCALL=3309") in new stack
1162891 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [s@macro-exten-vm:4] Set("SIP/sip-mokhaberat-0000090b", "__PICKUPMARK=3309") in new stack
1162892 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [s@macro-exten-vm:6] Gosub("SIP/sip-mokhaberat-0000090b", "sub-record-check,s,1(exten,3309,dontcare)") in new stack
1162893 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [exten@sub-record-check:1] NoOp("SIP/sip-mokhaberat-0000090b", "Exten Recording Check between 9121160143 and 3309") in new stack
1162894 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [exten@sub-record-check:11] Gosub("SIP/sip-mokhaberat-0000090b", "recordcheck,1(force,external,3309)") in new stack
1162895 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [recordcheck@sub-record-check:16] NoOp("SIP/sip-mokhaberat-0000090b", "Starting recording: external, 3309") in new stack
1162896 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [recordcheck@sub-record-check:17] Set("SIP/sip-mokhaberat-0000090b", "__CALLFILENAME=external-3309-9121160143-20210731-100120-1627709480.4570") in new stack
1162897 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [recordcheck@sub-record-check:18] MixMonitor("SIP/sip-mokhaberat-0000090b", "2021/07/31/external-3309-9121160143-20210731-100120-1627709480.4570.wav,abi(LOCAL_MIXMON_ID),") in new stack
1162898 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [recordcheck@sub-record-check:22] Set("SIP/sip-mokhaberat-0000090b", "CDR(recordingfile)=external-3309-9121160143-20210731-100120-1627709480.4570.wav") in new stack
1162899 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [s@macro-exten-vm:14] Macro("SIP/sip-mokhaberat-0000090b", "dial-one,,HhTtr,3309") in new stack
1162900 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [s@macro-dial-one:1] Set("SIP/sip-mokhaberat-0000090b", "DEXTEN=3309") in new stack
1162901 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [s@macro-dial-one:2] ExecIf("SIP/sip-mokhaberat-0000090b", "0?Set(__EXTTOCALL=3309)") in new stack
1162902 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [dstring@macro-dial-one:2] Set("SIP/sip-mokhaberat-0000090b", "DEVICES=3309") in new stack
1162903 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [dstring@macro-dial-one:7] Set("SIP/sip-mokhaberat-0000090b", "THISDIAL=SIP/3309") in new stack
1162904 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [dstring@macro-dial-one:15] Set("SIP/sip-mokhaberat-0000090b", "DSTRING=SIP/3309&") in new stack
1162905 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [dstring@macro-dial-one:19] Set("SIP/sip-mokhaberat-0000090b", "DSTRING=SIP/3309") in new stack
1162906 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [ctset@macro-dial-one:1] Set("SIP/sip-mokhaberat-0000090b", "DB(CALLTRACE/3309)=9121160143") in new stack
1162907 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [s@macro-dial-one:55] Dial("SIP/sip-mokhaberat-0000090b", "SIP/3309,,HhtrIb(func-apply-sipheaders^s^1)") in new stack
1162908 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] app_stack.c: SIP/3309-0000090c Internal Gosub(func-apply-sipheaders,s,1) start
1162909 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [s@func-apply-sipheaders:1] NoOp("SIP/3309-0000090c", "Applying SIP Headers to channel SIP/3309-0000090c") in new stack
1162910 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [s@func-apply-sipheaders:2] Set("SIP/3309-0000090c", "TECH=SIP") in new stack
1162911 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [s@func-apply-sipheaders:3] Set("SIP/3309-0000090c", "SIPHEADERKEYS=") in new stack
1162912 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [s@func-apply-sipheaders:4] While("SIP/3309-0000090c", "0") in new stack
1162913 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] pbx.c: Executing [s@func-apply-sipheaders:13] Return("SIP/3309-0000090c", "") in new stack
1162914 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] app_stack.c: Spawn extension (from-internal, 3309, 1) exited non-zero on 'SIP/3309-0000090c'
1162915 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] app_stack.c: SIP/3309-0000090c Internal Gosub(func-apply-sipheaders,s,1) complete GOSUB_RETVAL=
1162916 [2021-07-31 10:01:30] VERBOSE[2305][C-00000521] app_dial.c: Called SIP/3309
1162917 [2021-07-31 10:01:31] VERBOSE[2305][C-00000521] app_dial.c: SIP/3309-0000090c is ringing
1162918 [2021-07-31 10:01:34] VERBOSE[2305][C-00000521] app_dial.c: SIP/3309-0000090c answered SIP/sip-mokhaberat-0000090b
1162919 [2021-07-31 10:01:34] VERBOSE[2383][C-00000521] bridge_channel.c: Channel SIP/3309-0000090c joined 'simple_bridge' basic-bridge <5b46c9f5-b233-4fca-a7d8-b29b096c7a1d>
1162920 [2021-07-31 10:05:26] VERBOSE[2383][C-00000521] bridge_channel.c: Channel SIP/3309-0000090c left 'simple_bridge' basic-bridge <5b46c9f5-b233-4fca-a7d8-b29b096c7a1d>
1162921 [2021-07-31 10:05:26] VERBOSE[2305][C-00000521] pbx.c: Spawn extension (ext-local, 3309, 3) exited non-zero on 'SIP/sip-mokhaberat-0000090b'
1162922 [2021-07-31 10:05:26] VERBOSE[2305][C-00000521] pbx.c: Executing [s@macro-hangupcall:4] NoOp("SIP/sip-mokhaberat-0000090b", "SIP/3309-0000090c montior file= /var/spool/asterisk/monitor/2021/07/31/external-3309-9121160143-20210731-100120-1627709480.4570.wav") in new stack
1162923 [2021-07-31 10:05:26] VERBOSE[2305][C-00000521] pbx.c: Executing [s@macro-hangupcall:6] AGI("SIP/sip-mokhaberat-0000090b", "agi://127.0.0.1/attendedtransfer-rec-restart.php,SIP/3309-0000090c,/var/spool/asterisk/monitor/2021/07/31/external-3309-9121160143-20210731-100120-1627709480.4570.wav") in new stack

[amir.ghasemirad]

لازم به ذکر است تماس های خروجی سریع و بدون مشکل برقرار میشه

[masome vahid]

لاگ joined و left مربوط به چنل SIP/sip-mokhaberat در لاگ وجود نداره که بشه از لاگ فهمید کی ابتدا قطع کرده. دیباگ سیپ رو فعال کنید ببینید کدوم سمت اول درخواست قطع ارتباط میده. احتمال داره تماس ها داره از سمت سیپ ترانک قطع میشه. احتمالش هم هست که از تنظیمات استریسک باشه و یا حتی از سافت فونی که استقاده میکنید.(اگر از سافت فون استفاده میکنید). این قبیل مشکلات نیاز به دیباگ های زیادی داره.

[amir.ghasemirad]

ممنون از راهنمایی تون حتما مواردی که فرمودید بررسی می کنم.